* "3-bar" menu button (or Tools menu) > Add-ons Read this answer in context □ 1 All Replies (9) Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps. On the right side, find "Shockwave Flash" and click the More link. "3-bar" menu button (or Tools menu) > Add-ons.You can disable it using the Add-ons page. The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. (3) Disable protected mode (Windows Vista and higher) More information in this support article from Adobe: (2) Disable hardware acceleration in Flash: right-click the media in the player and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration. (1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily. I'm sure you've seen some of it before, but just in case: This is some standard guidance that addresses the most common issues with the Flash Player plugin. Does that seem right to you?ĭo you want to share other crash reports to see whether they cast additional light on the problem? The crash report has different extensions enabled (Gmail Notifier, Lightshot, Bugzilla Tweaks) compared with the list in your post (see Question Details > More System Details). Could you describe the problem in a little more detail? The crash report says there was a "hang" in the Flash plugin.
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